Customer Support Outsourcing Service
Focus on Growth While We Handle Customer Care
Focus on your business while we ensure fast and reliable support for your customers shipping inquiries.
Trusted by
Major Brands
Major Brands
Are Customer Inquiries Slowing Down Your Business?
Spending time addressing tracking numbers, return requests, and product shipment questions takes focus away from growing your business.
ParcelDaily’s customer support outsourcing ensures your customers receive the assistance they need, while you concentrate on what truly matters—scaling your business.
Let Us Handle Your Customer Support Needs
Enhance Customer Experience
with ParcelDaily
Efficient Communication
Escalate unresolved issues to your team with detailed reports
Data-Driven Insights
Receive reports on response rates, customer happiness, and frequent inquiries
Comprehensive Support
Inbound calls, emails, and online chats
FEATURED SERVICE
Increase Customer Retention
Handle post-purchase inquiries to build long-term customer loyalty.
Manage returns, tracking requests, and FAQs seamlessly.
Delivery
Partners
Our trusted
Delivery Partners
Delivery Partners
Testimonies
"Hassle-free and easy transactions. The COD and fast remittance options have been incredibly helpful for my small business. Trusted and highly recommended!"
Joyce Ng
Ecommerce Seller
“Using ParcelDaily to send out documents. Good customer service and sales team. Always available and quickly act on solutions to the delivery problem. Appreciate their service.”
Morgan Loh
Office Manager,
闲时茶约 Chayue
"Saves a lot of money and time compared to walk in at courier branch. Suitable for our team that needs to send out a lot of parcels everyday."
Nawfal Naim
Operation Manager,
Dzura Enterprise
"Simple registration and user-friendly platform. Can use the service with just minimal topup and choose to pickup or dropoff the parcels. Very convenient"
Nalini
Personal use
Frequently
Asked Questions
How to send a single parcel?
Click on “Single Parcel” on your dashboard and enter the parcel details. Then, click “Quote Now”, select the courier, and complete the booking using your credit.
What is a discount code on ParcelDaily?
It can be used to receive a discount on your shipping fees or services. Discount codes are usually subject to terms and conditions, such as expiration dates and specific usage requirements.