General

Definition

Please refer to the list below for terms of carriage.

• Consignment(s) or Shipment(s) or Parcel(s) – means goods, whether a single item or in bulk or contained in one parcel, package or container, as the case may be, or any number of separate items, parcels, packages or containers sent at one time in one load by or for the Consignor from one address to one address.
• Consignee or Receiver or Recipient – means the person to whom the goods are required to be delivered as specified in the Shipment order.

• Consignor or Sender – means a person that delivers goods to a consignee or receiver in a consignment.

• Shipping Labels or Airwaybill or Consignment Note – The documentation attached to the parcel.
• Third Party – the order that are placed through site of carrier engaged with ParcelDaily.
• Working Day – Monday to Friday, except public holidays.

Obligations to our customers

• ParcelDaily arranges for the delivery process with a third-party broker service that has major reputable carriers, from collection to delivery of the consignment(s).
• There will be no direct contact of consignments from ParcelDaily, as the shipment is arranged to be done by the appointed carriers.
• Should there be any queries or claims, ParcelDaily will contact the relevant carrier on the sender’s behalf. Under no circumstances should there be direct contact between the sender and the appointed carrier by ParcelDaily. ParcelDaily may not be able to assist the sender then.
• ParcelDaily retains the right to refuse any order or user from our system. For example, a consignment with insufficient packaging or that is too large may be refused from the service.
• Should the collection time and date have been missed, please contact ParcelDaily to request alternate collection time.
• Please be noted that the account credits will be deducted for payment, at the end of your order via our automated system.
• You can track all your shipments through a system connecting all couriers on our website.

Prohibited items & Items with limited liability

• Certain items are categorized into the Prohibited Items. The responsibility to read the terms and conditions or to check through customer service, strictly lies upon the sender.
• The Prohibited Items are listed here. The sender is liable to be surcharged if any one of the Prohibited Items has been collected by our carrier. Subsequently, there will be no refund of postage and no compensation claims.
• ParcelDaily reserves the right to dispose of any Prohibited Items, and to charge the sender for any reasonable costs that have been incurred in doing so.
• Should there be any suspicion of prohibited Items and/ or fraud involvement, ParcelDaily has the right to intercept, to hold and to investigate the parcel content. If necessary, police department will be notified.

• Please refer to the full list here for both domestic and international shipments: Prohibited Items

Collection & Delivery

• All booking data will be taken as per customers’ input. Should the collection does not happen, is incomplete or has been delayed, the customer holds the responsibility to inform ParcelDaily. We will use our best endeavour to rearrange another collection at the customer’s convenience and courier availability.
• Unreported returned consignment will remain valid for only seven (7) days; subsequently, the order will automatically be cancelled through system without refund and compensation.
• Apart from customer’s ordering, all processes including collections and deliveries are made on the respective courier companies working days only.
• The only acceptable air waybill/consignment note is those generated by ParcelDaily and MUST be printed out in good condition.
• The consignor or representatives are expected to be at the collection address during collection hours stated in the courier information, unattended collections are not entitled for refund or recollection.
• As soon as the consignment is collected, all guaranteed services start. Consignment has been collected by courier riders and/or dropped at the collection point or the courier branch. When the collection fails, customer holds the responsibility to inform ParcelDaily for arrangement of collection rescheduling. There will be strictly no refunds nor there will be discount for failed collections.
• Under the circumstances when the receiver is absent during delivery, the courier service provider will try a second or third delivery attempt (subject to the appointed courier companies). If there is no response from the Receiver after the second or third attempt, the Consignment will be returned to the Sender.
• Third party collection happens, when customer arranges the collection to be done by a third-party, with a delivery address other than the account holder.
• Track & Trace service will be available after the collection of consignments.
• The Sender must request a signature on the Sender’s Copy from the courier rider upon collection. We encourage you to utilise the courier manifest when handling the Consignment(s). Courier Manifest give the delivery heroes a list of shipment as proof of collection.
• ParcelDaily holds no responsibility on shipments that are without Consignment Note during transit of the consignment. Each shipment/parcel/carton must have its own air waybill/air consignment number. ParcelDaily strictly prohibited the sharing of one air waybill among multiple numbers of separated shipments.
• If the order of the Services has been cancelled, you must not pass the Consignment to the courier for delivery. Any Consignment delivered under a cancelled order shall be at your own risk. Neither ParcelDaily nor the courier shall be held liable if the Consignment is not able to be tracked in the system or lost.

Surcharges

• The act of entering the consignment weight and dimensions constitutes that you have agreed to pre-pay for the postage. Should the actual consignment be heavier or larger than reported, the consignor will be charged the additional weight to his account, at normal rate.
• When such situation happens, the consignor will be informed of the weight discrepancy while the consignment may be held in the ParcelDaily headquarter. The consignment should be claimed within 30 days, otherwise it will be disposed of and be invalid for claims.
• There may be extra charges for redelivery, should the consignment be not available for pick up during the set period for collection.
• For consignments to be collected and/or sent to outskirt areas, there is surcharges which will be advised in the quotation during the time of booking.
• The process of booking and charging for delivery are done by the automated system. Please be noted on the chargeable return charge should the consignment has to be returned.
• Please be noted that you are pre-paying for the postage charges only. Should there be any additional customs charges, they will be passed on to the consignor.
• The Additional Charges will be deducted from ParcelDaily credit available in your ParcelDaily account or will be charged directly to the debit or credit card as registered under your ParcelDaily account.
• We may suspend your ParcelDaily account until the Additional Charges are received by us. If we exercise this right, we shall not be liable to you in any circumstances for any costs or losses arising directly or indirectly that you may suffer as a result of the suspension.

• ParcelDaily may supply documents that should be attached with your consignments, this will be notified to you during time of ordering. You may be charged a higher premium or experience delayed shipment should the documents are not attached together.
• All shipments from West Malaysia to East Malaysia shall require an upfront deposit for the purpose of return shipping cost. In the event of a return shipment to sender, the deposit shall be forfeited to cover the additional shipping cost incurred. However, the deposit will be refunded in the event of a successful delivery. Similarly, shipments to other countries will also require an upfront deposit to cover potential return shipping costs.
• In the event of a weight discrepancy and/or dispute, you agree that ParcelDaily shall be entitled, at its sole discretion, to set off or deduct any amount due and payable to ParcelDaily from your ParcelDaily Credits or to charge your debit or credit card(s) saved in your ParcelDaily account. Please be informed that the final payable amount shall be determined by our respective courier partner. Should you have any enquiries in regard to the weight discrepancy and/or dispute or the final payable amount, such enquiries must be raised to us within three (3) days from the date of notification or your website credit or debit or credit card posting date, whichever is earlier. With the expiry of this time limit, you acknowledge and agree to the calculated amount as correct and the right to challenge in regard to the weight discrepancy and/or dispute or the payment amount is deemed to have been waived.

• ParcelDaily reserves the right to suspend, restrict, or terminate any account that it reasonably believes is associated with, controlled by, or subsequently created by a user whose account has been suspended or terminated, including accounts created for the purpose of circumventing such suspension or termination. Any determination of association between accounts shall be made at ParcelDaily’s sole discretion.

• ParcelDaily reserves the right to place any parcel on hold where payment, fees, charges, or other amounts remain outstanding. The sender will be notified and provided with a reasonable timeframe to settle the outstanding amount. If payment is not received within the stipulated period, ParcelDaily may, at its sole discretion, return, dispose of, or continue to hold the parcel, with any associated costs, storage fees, return charges, or disposal costs borne by the sender.

• ParcelDaily reserves the right to recover any unpaid fees, charges, or outstanding amounts through legal proceedings, third-party debt recovery agencies, or any other lawful means available. The sender shall be responsible for all reasonable costs incurred in the recovery of such outstanding amounts, including legal fees and collection costs where permitted by law.

• ParcelDaily shall not be liable for any loss, damage, deterioration, delay, or other adverse consequences affecting a parcel while it is being held due to non-payment. ParcelDaily will make reasonable efforts to notify the sender using the contact details registered in the account. Failure by the sender to receive, acknowledge, or respond to such notifications shall not relieve the sender of their obligation to settle all outstanding amounts.

Damage / Loss

• All consignments are entitled to claims and liabilities for damage and loss, except for consignments with Prohibited Items as listed here.
• Your consignment(s) must be packed according to our recommended packaging guidelines, in a double walled box with further padding surrounding the item to be exact. Any damage claim from a parcel not packed to our recommended standard will not be entertained.
• In the event of consignments being damaged, please keep all packaging in the state as when it was delivered, at the address it was delivered to. This is important for inspection. If not complied to, the claim will be rejected.
• Please be noted that all consignments are expected to be able to withstand a short drop. Fragile items should not be sent through our services. Claims will be rejected should the damaged item is with intact outer packaging.
• Please refer to our packaging guidelines for our recommendations on proper packaging for delivery. A claim for damaged consignment will be invalidated if the outer packaging is intact, as it is expected that the internal packaging itself is insufficient to protect the goods.
• In the event of damaged consignment, in which the outer box or packaging is clearly damaged on delivery, it is utmost important that the receiver signs the acknowledgment of delivery with remark “DAMAGED”. Otherwise, the claim for damaged will be rejected. The consignor is responsible to keep the receiver informed of these terms and conditions.
• All lost and damaged consignments must be reported within twenty-four (24) hours upon receiving the damaged parcel. Cases that are reported after specified time will lose its eligibility for compensation claim.
• For claim or complaint submission, please state clearly the ParcelDaily order/tracking number with detailed description of the lost or damaged consignment. All details of the claim/complaint will be reviewed and you will be contacted via email.
• Please take note that the amount of compensation depends on the type and circumstances of the case upon a thorough investigation conducted by the courier or the service provider. Upon receipt of your request form submitted through our website, your complaint/request will be escalated to the service provider. If, upon inspection or investigation, the delay/damage/loss was not caused by the carrier or the service provider, neither the carrier, the service provider nor ParcelDaily shall be under any liability to pay any compensation to you.
• Maximum claimable amount on damage or the loss of a single parcel for our courier partners is as below:
  The maximum amount or the invoice amount of Consignment or Content Value, COD amount whichever is lower;

• With regard to the Shipment that is yet to be delivered, this must be reported to ParcelDaily within twenty-five (25) days from consignment collection date, failing which ParcelDaily or the courier provider has the right to reject such claim.

Liability & Claims

• Please be noted that strictly only direct loss and damage of the shipment will be under ParcelDaily’s liability. ParcelDaily will not be liable for other loss and damage, be it special or indirect, whether reported before or after shipment acceptance.
• There will be strictly no refunds for top-up package payment, once the payment is done.
• The account credit will remain valid for ONLY 6 months from the last top-up payment date. When the credit expires after six (6) months, the credit can be reactivated with additional top-up in two (2) months from the date the credit expires. Otherwise, the credit will be erased permanently two months after expiring.
• There will be limited amount of Transit Cover for each consignment (as per consignment only, not by the unit of parcel in a multi-parcel consignment). To acquire full amount coverage, the full value of the shipment must be covered. Meanwhile, the additional cover will replace the inclusive liability cover.
• To proceed with a damage claim, please present a cost invoice and photos as the proof of consignment value.
• Item that is insufficiently packed, without proper labelling and/or is listed in the Prohibited Items list will not be accepted in a claim (refer Ordering Guidelines and Prohibited Items list).
• All lost and damaged consignments must be reported within twenty-four (24) hours. Cases that are reported after specified time will lose its eligibility for compensation claim.
• For claim or complaint submission, please state clearly the ParcelDaily order/tracking number with detailed description of the lost or damaged consignment. All details of the claim/complaint will be reviewed and you will be contacted via our chat channel or email.
• Each individual is limited to just ONE personal and ONE company account with ParcelDaily. Should any consignment be found with duplicated accounts, the consignment will be cancelled. ParcelDaily reserves the right to suspend the relevant accounts without prior notice. The consignment will be held in the ParcelDaily headquarter for only 30 days. Subsequently, unclaimed consignments that is over 30 days will be dispose of and the right to claim is voided.
• All ParcelDaily services are strictly prohibited from unauthorized reseller. In the event of ParcelDaily services being resold, ParcelDaily reserves the right to immediately limit access, suspend or terminate the unauthorized reseller from ParcelDaily websites, all these while without refunding the remaining account credit. ParcelDaily holds no responsibilities to the messages and content in these restricted, suspended or terminated accounts.
• The consignor is to hold full responsibility in the information he/she entered when placing order. No refunds are allowed nor claim will be entertained in cases of entering incorrect or inaccurate information.
• ParcelDaily applies the pre-paid postage charges on the consignor’s behalf to the account with engaged carrier. Should there be additional charges, including custom charges, ParcelDaily will not be liable for them.
• While limited only to customer booking services with ParcelDaily, we also hold liability that is limited to the situation when courier companies are negligent when carrying the goods only.
• Loss or damage of consignment from events below will be excluded from ParcelDaily’s liability:
  • Consignment with prohibited item(s)
  • Improper labelling and/or packaging
  • Consequences of war and/or natural disasters
  • Only the personnel who placed the order will ParcelDaily deal with.
  • In the event of a claim, the liability ParcelDaily bear will be limited to the postage of consignment and the insured value. Any loss of profit, administrative inconvenience, disappointment, indirect or consequential loss or damage arising in relation to the service ordered will be excluded from ParcelDaily’s liability.
• You may refer to FAQ to understand further on our parcel and pallet delivery services.
• In the event that the third party courier or service partner ceases operations permanently for any reason, including but not limited to insolvency, liquidation, regulatory action, or force majeure events, ParcelDaily shall not be liable for any undelivered or pending parcels, remittances, or settlement amounts that are pending, outstanding, or not yet received by ParcelDaily from third party courier or service partners at the time of cessation of operations.
• Notwithstanding the above, any COD payments or remittance amounts actually received by ParcelDaily prior to the effective date of winding up shall, subject to applicable law and reasonable administrative processing, be remitted to the relevant sender.
• ParcelDaily makes no guarantee of delivery, recovery, reimbursement, compensation, or payment of any such parcels or COD amounts, and no claims shall be made against the service partner arising therefrom.

Late Deliveries

• Shall there be events causing prevention of the beginning, carrying out or completion of services, that are beyond control of the courier companies, such as labor dispute, strike, lock out, weather conditions, traffic congestion or obstruction and mechanical breakdown, there is no claim for damage against the company for any loss that may have been suffered.
• For delay caused by mechanical breakdown, the courier companies will put in their best effort to provide a replacement vehicle to minimize time of delay.
• You are responsible to ensure clear and unambiguous labelling. Hence, for any delay, missed delivery or failure to deliver caused by or contributed by improper labelling, the company will not be liable under any circumstances.

Cash on Delivery

• If the Sender intends to request for the COD Service, the Sender shall input the relevant information within the ParcelDaily Sender Dashboard to ensure proper billing and remittance details have been provided to set up the COD Service. ParcelDaily retains the right to seek clarification from the Sender to obtain the relevant billing and remittance details.
• The Sender is responsible for ensuring that all relevant information relating to the COD Service have been accurately entered into the ParcelDaily Sender Dashboard. ParcelDaily may refuse to provide the COD Service if the information provided by the Sender is insufficient or incomplete, or may revise the fees paid if the information provided by the Sender is inaccurate.
• Parties agree that the Sender shall pay to ParcelDaily for the COD Service, on a per-collection basis, The COD Service fee will be charged according to respective Service provider.

• Undelivered COD Shipments

1. If, for any reason whatsoever, the Recipient refuses or fails to take delivery of the consignment/parcel/goods upon their arrival and availability at destination and upon expiration of any notice period as set forth in a notice of arrival, availability or demand given by ParcelDaily, COD charges will not be imposed to an undelivered shipment. If the foreg oing occurs, no payment shall be made to the Sender.
2. A shipment is considered as “undeliverable” due to the following circumstances, including but not limited to:
   • The Recipient’s address or contact number is incomplete, illegible, incorrect or cannot be located;
   • The initial delivery attempt and reattempts are unsuccessful (reattempts are subject to the appointed courier);
   • The Sender requests to cancel the delivery for any reason;
   • The Sender fails to provide further instruction or information upon ParcelDaily’s request;
   • The Recipient refuses to receive the parcel or or refuses to pay the COD Amount;
   • The Shipment would likely cause damage or delay to other Shipments;
   • The Shipment contains prohibited items; or
   • The Shipment’s contents were lost, or packaging of the Shipment is damaged to the extent that re-packaging is not possible;

In the event of the foregoing circumstances (save for lost or missing Shipment), the appointed COD service partner shall return the Shipment to the Sender (upon receipt of the return request from the Sender), with all shipping fees to be borne by the Sender.

• Standard Remittance for COD collection to sender by ParcelDaily shall be 5 – 14 working days upon receiving the remittance from service provider, where as the standard remittance by service provider to ParcelDaily is 3 -10 working days depending on the respective service provider.
• The flow of COD collection for COD Shipment via ParcelDaily is as follow :
  Service provider shall carry out the delivery of COD Shipment. Upon delivery of COD shipment, the driver shall collect the stated COD Amount. Once collected, amount will be processed and remitted to ParcelDaily within 3 – 10 working days. Upon receiving the remittance from service provider, ParcelDaily shall within 7-14 working days remit the COD amount to sender.
• ParcelDaily reserves the right to withhold all or any part of the COD Collection if the Sender has not made full payment of the Fees and/or any additional charges applicable, and/or any outstanding courier charges.
• ParcelDaily reserves the right to withhold all or any part of the COD Collection if shipment is suspected of fraudulent activity. Amount will be remitted once sender is cleared of any suspicion or wrongdoing.
• The Sender warrants that the bank account details provided to ParcelDaily and/or any instruction on funds transfer to be made by ParcelDaily in connection with the COD Service comply with the applicable Anti-Bribery, Anti-Money laundering and Countering Financial of Terrorism regulations (the “Rules”). ParcelDaily reserves the right to terminate and/or suspend this Delivery Service (including the COD Service) with immediate effect if ParcelDaily reasonably suspects that the Sender has breached such Rules.
• ParcelDaily shall transfer accordingly with the information provided by the Sender in ParcelDaily User Dashboard. Sender shall agree that any information provided shall be true, correct and accurate.
• Sender shall be responsible for securing the access to their respective user account, and changes to any information provided shall be the responsibility of the Sender. Any information provided by the sender shall be deemed true, accurate and correct.
• Parties agree that ParcelDaily will have successfully satisfied its obligations once remittance of COD cash collected is complete via bank transfer.
• Notwithstanding any clause in this Agreement to the contrary, in the event of a weight discrepancy and/or dispute, you agree that ParcelDaily shall be entitled, at its sole discretion, to set off or deduct any amount due and payable to ParcelDaily from or against the amount of the COD Amount collected.
• It is implicit that users have fully read, understands, acknowledge and agree to the terms of Cash on Delivery service, as and when users engage ParcelDaily for cash on delivery services.

 Third-Party Software and Application Programming Interface (“API”)

•  ParcelDaily grants you a non-exclusive, worldwide, non-transferable, non-sublicensable and revocable, and royalty-free license to access to API that may support your system integration with ParcelDaily web application (“ParcelDaily’s API”) and API documentation (“ParcelDaily’s API Documentation”), both of which are created and written by ParcelDaily or its affiliate.
•  ParcelDaily grants the right to use its API and API Documentation by making available on ParcelDaily’s portal (i) publishable and secret API keys (“API Keys”) for live and transaction tests; and (ii) API Documentation
•  You shall not:
  1. use ParcelDaily’s API for any purpose, function or feature not described in ParcelDaily’s API Documentation or otherwise communicated by ParcelDaily to you;
  2. sell, rent, lease, sublicense, redistribute or syndicate access to ParcelDaily’s API or ParcelDaily’s API Documentation;
  3. access ParcelDaily’s API or ParcelDaily’s API Documentation in violation of any law;
  4. access ParcelDaily’s API that compromises technical and security measures related to the Services;
  5. reverse engineer ParcelDaily’s API; and
  6. publish to and share ParcelDaily’s API Keys with an unauthorised person.
•  You must immediately notify ParcelDaily upon becoming aware of any unauthorised use of API Keys and other security issues regarding the Services.
•  ParcelDaily may update the API Documentation from time to time without notice to you.
•  If you provide any feedback or suggestion in relation to ParcelDaily’s API or ParcelDaily’s API Documentation, you shall grant ParcelDaily perpetual, unlimited, irrevocable, sub-licensable, transferable, royalty-free license to use that feedback or suggestion.
• ParcelDaily does not warrant or represent that:
  1. ParcelDaily’s API will respond to your system all the time;
  2. ParcelDaily’s API will connect to your system all the time;
  3. Data exchanged via API will not be lost or duplicated;
  4. The functions on ParcelDaily’s API will be available all the time; and/or
  5. ParcelDaily’s API will be compatible with your system or computer configuration.

Third-Party’s API

•  We may use third-party software and APIs when providing our Services on our Site. We do not guarantee the reliability of such third-party software or APIs. You agree that ParcelDaily shall not be liable for any loss or damage whatsoever incurred or suffered by you arising out of our use of such third-party software or APIs. For more information, please visit our website at https://parceldaily.com/services/integration/.

Updates and Upgrades to our Site

• ParcelDaily strives to provide the best possible experience and information to its users. You hereby acknowledge and agree that the form and nature of the Site which we provide, may require effecting certain changes in it, therefore, ParcelDaily reserves the right to suspend/cancel, or discontinue any or all products or services at any time without notice, make modifications and alterations in any or all of its contents, products and services contained on our Site without any prior notice. You agree to hold us harmless in respect of any losses which you may suffer due to us disabling your access to your ParcelDaily account, including not being able to utilise or fully utilise the fee which you have paid to us.

Confidentiality

•  You must treat all the communication between you and ParcelDaily including its employees or courier service provider as confidential. You must not disclose such communication without ParcelDaily’s prior consent.
•  Your content in your ParcelDaily account will be considered non-confidential.

Miscellaneous

• Unless specified otherwise, “working days” exclude Saturdays, Sundays and public holidays.
• No refund or reduction of charges will be provided for cases when the number of parcels received is less than what have been stated in the contract or agreement.
• ParcelDaily provides free flyers distribution as a seasonal gift, in which it depends on stock availability. Should the supply runs out, ParcelDaily reserves the right to halt flyer distribution.

Closure of Account

• The ParcelDaily account may be closed by the account holder, in accordance with “Closure of Account” clause in the terms and conditions. The account outstanding, including remaining charges, dispute fee or administration fee required, should be paid off by the account holder before the closure of account will be proceeded.
• Administration fee will be incurred upon account closure.
• ParcelDaily shall reserve the right to suspend or terminate any accounts suspected of any malpractices, abusive behaviour, fraudulent activities, scam activities etc.
  • In the event that the account is suspended, all credit will remain until the account is cleared of any wrongdoings.
  • In the event that an account is proved to have violated terms and condition and/or committed wrongdoings, ParcelDaily shall reserve the right to terminate the account. In the event of a termination, all credit will be forfeited and there will be strictly no refund for any remaining credits in the account.

International

International Shipments

• The higher of actual or volumetric weight will be used for the shipment charges calculation. The appointed carrier can re-weigh and re-measure the shipment for calculation confirmation.
• All charges incurred upon the carrier during the delivery process, such as shipment charges, ancillary charges, duties and taxes owed for the shipping services, are to be paid or reimbursed by the consignor, consignee or the third party. This also includes the all claims, damages, fines and expenses incurred if the shipment is found unacceptable for transport.
• A shipment that requires carriage combining air, road or other mode of transport will be deemed to be air shipment.
• Clearance at Custom: Only the postage charges of your consignment(s) is being pre-paid. Any other customs queries or charges that may arise are of no control by ParcelDaily. Should it be being incurred, customs charges must be paid by the receiver when the delivery has been proceeded. ParcelDaily reserves the right to reimburse these additional charges from the consignor. Should the receiver refused to pay the charges and rejected the consignment, the return charges will also be passed on to the consignor.
• ParcelDaily does not hold responsibility for any possible additional charges, including local customs charges, import taxes or duties, temporary import export charges, shipment return charges and any other charges. The consignor needs to satisfy himself as to whether there will be any additional charges during the course of delivery. Should there be such charges being incurred on us by any competent authority, the consignor will fully reimburse ParcelDaily within seven (7) days when demanded.
• The relevant customs and/or couriers shall have the right to charge additional charges on the Receiver or Sender if the Sender has misdeclared (quantity, quality, description, weight, and measurement of goods) or false declaration (misclassification or undervaluation) of the Consignment(s) according to the destination country’s customs assessments.
• The charge of our service is measured based on the weight and dimensions of each consignment. The consignment may be checked and in the event of under-declaring your consignment’s weight and dimensions, the consignor agrees to as listed below:
• The charges calculation will be revised with the weight and/or dimensions that has been reasonably determined;
• Shipper shall be required to provide a minimum of 1 valid debit/credit card for verification and back-charging purpose. ParcelDaily charges base on the weight and/or dimension of the consignment. Our delivery partners will verify the dimensions and the weight of each consignment. In the event that there is a discrepancy between the declared weight by the shipper and the weight verified by the service provider, ParcelDaily shall take the weight declared by the service provider as final. The shipper shall acknowledge and agree:
  • That the dimensions and/or weight that is reasonably determine by the service provider shall be used for the purpose of calculation of the shipping cost.
  • ParcelDaily shall have the rights to back-charge any additional shipping cost that is calculated based on ParcelDaily normal rates to the credit/debit card provided.
  • ParcelDaily shall have the rights to charge any additional administrative cost that ParcelDaily may incurred arising from the processing of such incidents.
  • ParcelDaily shall have the rights to charge the debit/credit card registered in your ParcelDaily account directly.
  • Your credit/debit card shall be bind for at least 6 months from the date of the lastshipment you made on ParcelDaily, during which ParcelDaily shall have the right to back-charge to the debit/credit card provided, as and when any additional charges arise and become due with regards to your shipment.
  • ParcelDaily may suspend your account and forfeit all remaining credit in your account, until all additional charges have been cleared and received by ParcelDaily. Any losses or cost that may arise or incur as a result of the suspension shall be the sole responsibility of the account owner, and ParcelDaily shall bear no liability and responsibility for the outcome.
  • It is implicit that users have fully read, understands, acknowledge and agree to the terms of international shipping as and when users engage ParcelDaily for international shipping services.

• For collected Shipment that has not yet left Malaysia but has to be returned to the Sender due to any circumstances, the delivery charge is subject to the rate charged by the courier companies.

Surcharges

• The act of entering the consignment weight and dimensions constitutes that you have agreed to pre-pay for the postage. Should the actual consignment be heavier or larger than reported, the consignor will be charged the additional weight to his account, at normal rate.
• When such situation happens, the consignor will be informed of the weight discrepancy while the consignment may be held in the ParcelDaily headquarter. The consignment should be claimed within 30 days, otherwise it will be disposed of and be invalid for claims.
• There may be extra charges for redelivery, should the consignment be not available for pick up during the set period for collection.
• For consignments to be collected and/or sent to outskirt areas, there is surcharges which will be advised in the quotation during the time of booking.
• The process of booking and charging for delivery are done by the automated system. Please be noted on the chargeable return charge should the consignment has to be returned.
• Please be noted that you are pre-paying for the postage charges only. Should there be any additional customs charges, they will be passed on to the consignor.

• The Additional Charges will be deducted from ParcelDaily credit available in your ParcelDaily account or will be charged directly to the debit or credit card as registered under your ParcelDaily account.

• We may suspend your ParcelDaily account until the Additional Charges are received by us. If we exercise this right, we shall not be liable to you in any circumstances for any costs or losses arising directly or indirectly that you may suffer as a result of the suspension.

• ParcelDaily may supply documents that should be attached with your consignments, this will be notified to you during time of ordering. You may be charged a higher premium or experience delayed shipment should the documents are not attached together.
• All shipments from West Malaysia to East Malaysia shall require an upfront deposit for the purpose of return shipping cost. In the event of a return shipment to sender, the deposit shall be forfeited to cover the additional shipping cost incurred. However, the deposit will be refunded in the event of a successful delivery. Similarly, shipments to other countries will also require an upfront deposit to cover potential return shipping costs.
• In the event of a weight discrepancy and/or dispute, you agree that ParcelDaily shall be entitled, at its sole discretion, to set off or deduct any amount due and payable to ParcelDaily from your ParcelDaily Credits or to charge your debit or credit card(s) saved in your ParcelDaily account. Please be informed that the final payable amount shall be determined by our respective courier partner. Should you have any enquiries in regard to the weight discrepancy and/or dispute or the final payable amount, such enquiries must be raised to us within three (3) days from the date of notification or your website credit or debit or credit card posting date, whichever is earlier. With the expiry of this time limit, you acknowledge and agree to the calculated amount as correct and the right to challenge in regard to the weight discrepancy and/or dispute or the payment amount is deemed to have been waived.

Cargo

About Our Services

Parceldaily.com offers a range of cargo and logistics services, including the collection, transportation, and delivery of parcels and goods. Parceldaily.com is a third-party platform which connects out users to service provider. All collection, transportation and delivery services are performed by our partnered service provider. By using our services, you agree to these terms and conditions, which govern our relationship with you as our customer.

Your Responsibilities

• Accurate Information: It is your responsibility to provide us with complete and accurate information for every shipment. This includes the sender’s and recipient’s names, addresses, and contact details, correct weight, size and dimension, as well as a description of the contents.
• Packaging and Labelling: All items must be properly and securely packaged to withstand the rigors of transportation. You are also responsible for clearly and correctly labelling all shipments with the necessary information. Any damage caused to other shipments or property due to improper packaging is your liability.
• Prohibited Items: You must ensure that your shipment does not contain any prohibited items. We reserve the right to refuse, hold, or dispose of any shipment that we suspect contains prohibited goods.

Prohibited and Restricted Items
For safety and legal reasons, the following items are strictly prohibited from being shipped through our services:

• Explosives, firearms, and ammunition
• Flammable, corrosive, or other hazardous materials
• Illegal drugs and controlled substances
• Live animals and plants
• Perishable goods
• Cash, currency, and negotiable instruments
• Items of high value (e.g., jewellery, precious stones) unless pre-approved
• Any item that is illegal to import, export, or transport in the countries of origin, transit, or destination.

We reserve the right to open and inspect any shipment without notice to ensure compliance with these regulations.

Pricing and Payment

• Our service charges are based on the weight, dimensions, and destination of your shipment.
• In the event that additional services are required upon delivery (including, but not limited to, carrying goods upstairs, extended waiting time, or special handling), any extra charges incurred shall be the sole responsibility of the Sender or Receiver. It is the obligation of the Sender or Receiver to communicate directly with the assigned driver regarding such services and to settle any related fees accordingly. Parceldaily.com shall bear no responsibility or liability for any such charges.
• In the event of a weight discrepancy and/or dispute or suffered additional shipping or other charges due to the Sender or the Receiver, you agree that Parceldaily.com shall be entitled, at its sole discretion, to set off or deduct any amount due and payable to Parceldaily.com from your ParcelDaily Credits or to charge your debit or credit card(s) saved in your ParcelDaily account. Please be informed that the final payable amount shall be determined by our respective courier partner. Should you have any enquiries in regard to the weight discrepancy and/or dispute or the final payable amount, such enquiries must be raised to us within three (3) days from the date of notification or your website credit or debit or credit card posting date, whichever is earlier. With the expiry of this time limit, you acknowledge and agree to the calculated amount as correct and the right to challenge in regard to the weight discrepancy and/or dispute or the payment amount is deemed to have been waived. In circumstances where such charges remain unpaid, the outstanding amount shall be back-charged to the business entity registered with the Companies Commission of Malaysia (SSM) and associated with the relevant ParcelDaily account. Parceldaily.com further reserves the right to initiate debt recovery proceedings and/or report such non-payment to credit reporting agencies or authorities.
• You are responsible for all service charges, including any applicable taxes, duties, and surcharges.
• We may hold your shipment until all payments, including those for undeliverable shipments or returns, are settled in full.

Delivery and Undeliverable Shipments

• Parceldaily.com will make a reasonable effort to deliver your shipment to the address you provided.
• A shipment may be considered undeliverable if the address is incorrect, the recipient refuses the delivery, or we are otherwise unable to complete the delivery.
• In such cases, we will attempt to contact you for further instructions. If we are unable to reach you after multiple attempts on a best effort basis, we may return the shipment to you at your expense or dispose of it in a commercially reasonable manner.

Our Liability

• Our liability for any loss or damage to your shipment is limited. This is typically the amount declared or lower based on the assessment and the ability to prove the value of the content, unless you have purchased additional insurance.
• We are not liable for any loss, damage, or delay caused by events beyond our control as a third-party platform, such as the failure of our partner to complete the delivery, natural disasters, or for any indirect or consequential damages.
• The maximum claimable amount is RM300, unless additional insurance was purchased.
• All claims for loss or damage must be submitted to us in writing within a specific timeframe, as detailed on our website.

General Information

• These terms and conditions are subject to change without prior notice. The updated terms will be posted on our website.

• Any terms, conditions, or scenarios not expressly stipulated in this section shall be governed by the general Terms of Service available on the Parceldaily.com, which shall apply in full force and effect.

• By using our services, you acknowledge and accept these terms and conditions. If you have any questions, please contact our customer service team.