Customer Support Outsourcing Service

Focus on Growth While We Handle Customer Care

Focus on your business while we ensure fast and reliable support for your customers shipping inquiries in regards to Courier Delivery Service.

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Trusted by 
Major Brands

Are Customer Inquiries Slowing Down Your Business?

Spending time addressing tracking numbers, return requests, and product shipment questions takes focus away from growing your business.

ParcelDaily’s customer support outsourcing ensures your customers receive the assistance they need, while you concentrate on what truly matters—scaling your business.

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Let Us Handle Your Customer Support Needs

Enhance Customer Experience 
with ParcelDaily

Efficient Communication

Escalate unresolved issues to your team with detailed reports

Data-Driven Insights

Receive reports on response rates, customer happiness, and frequent inquiries

Comprehensive Support

Inbound calls, emails, and online chats

FEATURED SERVICE

Increase Customer Retention

Handle post-purchase inquiries to build long-term customer loyalty. Manage returns, tracking requests, and FAQs seamlessly.

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Delivery 
Partners

Our trusted 
Delivery Partners

      EXCELLENT  
   Based on 225 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Lynn Kinn 
 
 
 
 Trustindex verifies that the original source of the review is Google. Really clean user journey and amazing customer experience, small top up credit of rm20 for those who would like to start small and try it out. Really recommended for small business owners!
  
 
      Posted on Google  
   
   Chan Mika 
 
 
 
 Trustindex verifies that the original source of the review is Google. Good platform and easy to use.
  
 
      Posted on Google  
   
   Limin Chow 
 
 
 
 Trustindex verifies that the original source of the review is Google. Good service
  
 
      Posted on Google  
   
   Nutfia Arash 
 
 
 
 Trustindex verifies that the original source of the review is Google. I just registered to ParcelDaily. So far so easy. Hopefully the service will be tip top and reliable. Thank you.
  
 
      Posted on Google  
   
   Angeline may teng 
 
 
 
 Trustindex verifies that the original source of the review is Google. Good and friendly services
  
 
      Posted on Google  
   
   Bernice Suam 
 
 
 
 Trustindex verifies that the original source of the review is Google. Very convenient for parcel deliveries as I don't have to purposely arrange time to go to the post office, overall good!
  
 
      Posted on Google  
   
   Jess Koh 
 
 
 
 Trustindex verifies that the original source of the review is Google. Fast and secure delivery

Testimonies

"Hassle-free and easy transactions. The COD and fast remittance options have been incredibly helpful for my small business. Trusted and highly recommended!"

Joyce Ng

Ecommerce Seller

“Using ParcelDaily to send out documents. Good customer service and sales team. Always available and quickly act on solutions to the delivery problem. Appreciate their service.”

Morgan Loh

Office Manager, 闲时茶约 Chayue

"Saves a lot of money and time compared to walk in at courier branch. Suitable for our team that needs to send out a lot of parcels everyday."

Nawfal Naim

Operation Manager, Dzura Enterprise

"Simple registration and user-friendly platform. Can use the service with just minimal topup and choose to pickup or dropoff the parcels. Very convenient"

Nalini

Personal use

Frequently
Asked Questions

How to send a single parcel?

Click on “Single Parcel” on your dashboard and enter the parcel details. Then, click “Quote Now”, select the courier, and complete the booking using your credit.

What is a discount code on ParcelDaily?

It can be used to receive a discount on your shipping fees or services. Discount codes are usually subject to terms and conditions, such as expiration dates and specific usage requirements.

Read FAQs