Key Takeaways
- Track instantly using Aramex’s official tracking tool, app or ParcelDaily’s standard tracking tool with your shipment’s tracking number.
- Multiple tracking options include website, mobile app, SMS, and customer service hotline.
- Know your tracking statuses to understand if your parcel is in transit, out for delivery, or delayed.
- Enable notifications to get real-time updates and avoid missed deliveries.
- Contact Aramex Malaysia at +603-7613 0000 for urgent shipment support.
You can track an Aramex parcel from Malaysia by entering your tracking number on the Aramex website, mobile app, or by calling +603-7613 0000 (PJ branch) for assistance.
Whether you’re waiting on an urgent business shipment or a long-awaited online order you bought cheap-cheap on Shopee, knowing exactly where your package is can save you stress (and in some cases, late fees).
Thankfully, Aramex offers multiple ways to track parcels in real time, from your desktop, your phone, or even by talking to customer support. So let’s get to it.
Aramex Tracking Methods
| Method | How It Works | Best For | Access Link / Channel |
| Website Tracking | Enter tracking number on the Aramex Malaysia site | Desktop users, quick checks | aramex.com |
| Mobile App | Download Aramex app (iOS/Android), scan waybill or enter tracking number | Frequent users, on-the-go tracking | App Store / Google Play |
| SMS Tracking | Text tracking number to Aramex SMS service | Low-data users | Local SMS number (charges apply) |
| Customer Hotline | Call Aramex Malaysia’s main office for shipment status | Urgent or complex cases | +603-7613 0000 |
How Do I Find My Aramex Tracking Number?
Your Aramex tracking number is a unique code that lets you monitor your shipment from dispatch to delivery.
Where to Find It
- On the Waybill or Receipt: Printed clearly when you send a parcel at any Aramex branch or drop-off point.
- In Your Email: Online sellers or marketplaces typically send the tracking number once the order ships.
- Via SMS: Some retailers send tracking details by text for faster updates.
- In Your Aramex Account: If you booked online, log in to view current and past shipments.
Format Examples
- Standard: 1234567890 (10 digits)
- Alphanumeric: MY123456789 (country code + digits)
Keep your tracking number saved until after delivery confirmation, screenshots or email folders work best. Without it, you can’t track online and will need to contact the sender or Aramex Malaysia.
Step-by-Step: Tracking Your Parcel via Website
Using the official Aramex website is the quickest and most reliable way to check your parcel delivery status in Malaysia. So we will go with that.
Don’t worry, we have a section if you don’t have your tracking number.
1. Go to the Aramex Tracking Page
- Visit aramex.com on your browser.
- This page works on both desktop and mobile.
2. Enter Your Tracking Number
- Copy-paste or type it exactly as shown on your waybill or email.
- Avoid adding spaces or extra characters.
3. Click ‘Track’
- Press the button and wait for the results to load.
- Most updates appear within seconds.
4. Review the Shipment Details
- See the latest status, delivery date estimate, and the parcel’s movement history.
- Look for alerts like “Out for Delivery” or “Exception” to know if action is needed.
5. Optional: Sign Up for Notifications
- Tick the SMS or email update option if available.
- This ensures you get alerts for every key update, no need to keep refreshing.
Understanding Aramex Tracking Statuses
Each tracking update tells you where your parcel is in the delivery process.
| Status | Meaning | Action Needed |
| Shipment Created | Aramex has received shipment info but not the parcel yet. | Wait for pickup/scan. |
| In Transit | Parcel is moving between facilities. | No action. |
| Out for Delivery | Courier is on the way to your address. | Be available to receive. |
| Delivered | Parcel successfully delivered. | Verify condition. |
| Exception / Delayed | Delivery issue due to weather, customs, or address. | Contact Aramex. |
Can I Track an Aramex Parcel Without a Tracking Number?
You cannot track a shipment online or through the Aramex app without a valid tracking number. This number is the key identifier in their system, so without it, your options are limited, but not impossible.
Contact the Sender First
- Ask the seller or store who shipped the parcel to provide the tracking number.
- For online purchases, check your order confirmation or shipping notification email.
Search Your Records
- Look through your email inbox, SMS messages, or messaging app chats for any shipment updates.
- Check your spam/junk folder, automated shipping emails often land there.
Call Aramex Malaysia for Help
Provide details such as:
- Sender’s full name
- Recipient’s full name
- Delivery address
- Shipment date and origin city
Aramex may be able to locate the parcel manually and provide the tracking number.
Email Aramex Customer Service
- Send your shipment details to [email protected].
- Request confirmation of the tracking number and status in writing.
Important Notes: Without the tracking number, updates will take longer and may be less detailed. In fact, some parcels, especially from overseas, may not be traceable without the number until they clear customs.
What to Do If Your Parcel Is Delayed
If your Aramex parcel hasn’t budged for more than 48 hours, it’s time to take action and not just refresh the page endlessly.
Step 1: Re-Check Your Tracking
- Go to the Aramex tracking page and confirm the last scan location.
- Sometimes “stuck in transit” is just a missed scan, not an actual standstill.
Step 2: Call Aramex Tracking Malaysia
- Dial +603-7613 0000 to speak with customer service.
- Tip: Call during business hours to avoid the “press 1, press 2” loop at midnight.
Step 3: Have Your Details Ready
- Tracking number (yes, you’ll need it).
- Sender’s and receiver’s names.
- Delivery address and contact number.
- Date the parcel was sent.
Step 4: Request a Case Reference Number
- This is your “investigation ID” so you’re not starting from scratch each time you follow up, especially if the customer support agent is a different person.
- Write it down or better yet, screenshot it.
Step 5: Keep an Eye on Updates
- Check tracking once or twice a day
- If there’s no movement after the case is opened, follow up within 24–48 hours.
Step 6: Escalate If Nothing Changes
If your case is open but the tracking hasn’t updated:
- Call again with your case number and ask for the latest scan event date and parcel location.
- Request escalation to a supervisor if no clear answer is given.
- Contact the sender or merchant so they can pressure from their side.
- Submit Aramex’s online complaint form to create a paper trail.
- Ask about claims or compensation if the parcel is confirmed lost or damaged, keep your proof of value ready.
If your parcel is untraceable for more than 7 business days, escalate daily until you get a resolution.
Conclusion: Tracking Aramex Parcels Made Simple with ParcelDaily
Whether it’s a domestic courier or an overseas shipment, tracking your Aramex parcel should feel simple and straightforward.
And that’s exactly what we do at ParcelDaily.
Our standard delivery tracking lets you track shipments across major courier platforms in Malaysia, from Aramex and Pos Laju to Ninja Van, keeping you in the loop from the moment your parcel leaves the sender to the second it arrives at your door.
Say no more to endless refreshes or F5s spams and track your parcel with comfort and peace of mind.
Disclaimer: All of the content was thoroughly fact-checked and verified by our editorial team to ensure accuracy, clarity, and reliability
Frequently Asked Questions About Aramex Parcel
What Is The Aramex Tracking Number Format?
Usually 10–12 digits or alphanumeric, found on the waybill or confirmation email.
How Long Does Aramex Take To Deliver In Malaysia?
Domestic deliveries typically take 1–3 business days.
Can I Track Aramex Without A Tracking Number?
Not online, contact the sender or Aramex Malaysia directly.
Does Aramex Offer Same-Day Delivery In Malaysia?
Yes, but only in select areas and for eligible services.
Why Is My Aramex Parcel Stuck In Transit?
It may be awaiting customs clearance, weather conditions, or routing delays.
How Do I Contact Aramex Malaysia?
Call +603-7613 0000 or email [email protected].
